Electronics Repair Questions? Ask an Electronics Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the show (and specific series/episode) you're trying to watch?
Do you have issues with any other shows or apps?
Can you try to open an entirely different show or movie on prime please and tell me if those are still working for you?
In the meantime, I can tell you as well that this program is not available on prime any longer, after season 3.
This could be because of an expired license, because amazon discontinued it, or they just removed it from the prime free programming.
It does look like you can still get the seasons, but you would have to pay for each individual episode, they are not including those seasons with your prime membership at this point. It is possible they would add it back in the future though.
For example here is a link to purchase season 4: https://amzn.to/2UOVZCt