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Wes, Consultant
Category: Consumer Electronics
Satisfied Customers: 4928
Experience:  Authorized Samsung Partner 8 years CE support experience
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I can’t get prime video on tv, Toshiba and 6 months old, Tv

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I can’t get prime video on tv
JA: What's the brand and model number of your TV? How old is it?
Customer: Toshiba and 6 months old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv is fine but I can’t get onto Netflix either
JA: How long has this been an issue? What happened right before this?
Customer: It’s saying may not gave internet connection and only happened this evening haven’t done anything for this to happen
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Customer: replied 14 days ago.
It’s saying I gave no internet connection

Hey there! Welcome to Just Answer, an independent, paid-support site. Sorry to hear you're having problems, my name is Wes and I'm going to do everything I can to help you find the information you need. What is the brand and model number of the TV? The model number is usually on a sticker or plate on the rear of the TV. If there is a product code, version number, or serial number, please let me know what the first 5 to 8 characters are in addition to the model number of the TV.

Are you using the TV's built in streaming functions or are you using an external fire TV stick or Roku device?

Wes and 4 other Consumer Electronics Specialists are ready to help you
Customer: replied 14 days ago.
Toshiba 63DB

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Customer: replied 2 days ago.
Why have you taken £30 out of my bank account

I'm a user of the Just Answer site as well and cannot see your account details or information, but Just Answer Customer Service would be happy to assist you. You can contact them here: or, when we're done, I would be happy to alert them that you need assistance with your account, subscription, payment or have questions about using the site.