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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 65727
Experience:  Electronics Engineer
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My Kindle fire doesn't swipe to unlock my Kindle Fire wont

Customer Question

My Kindle fire doesn't swipe to unlock Hello, my Kindle Fire wont swipe to unlock. Can you help please.
JA: Just to clarify, what device or product are you trying to access?
Customer: Kindle
JA: How long have you had your Kindle?
Customer: about 2 to 3 years
JA: What have you tried so far with your Amazon product?
Customer: Nothing, just swiping. It is fully charged.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No. It stopped all of a sudden. I had used it 10 minutes before and it was working.
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Richard replied 4 months ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and use it.

Let me know the results please

Thank you

Customer: replied 4 months ago.
Thank you very much. It is working again.
Expert:  Richard replied 4 months ago.

You are welcome