How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 16469
Experience:  7+ years of professional experience
Type Your Consumer Electronics Question Here...
Russell H. is online now

Just connected a DRR-M31 after moving house. Using with

Customer Question

Just connected a DRR-M31 after moving house. Using with UD-M31. When we insert tape, carriage retracts, there is a whirring sound but tape does not move. Have lifted off cover to inspect and set if anything looked jammed. Spindles and head movement and unhindered. Any ideas?
JA: What device is frozen?
Customer: The DRR-M31
JA: How long have you had your DRR-M31?
Customer: 10 years
JA: What have you tried so far?
Customer: Opened case. checked no parts were jammed. Checked head mechanism moved okay. checked tape spindles were free to move. Then switched on and inserted tape - same whirring sound and no motion.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Consumer Electronics
Expert:  Virtual-mod replied 8 days ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Russell H. replied 8 days ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your tape player / recorder question.

Expert:  Russell H. replied 8 days ago.

I suspect that a drive belt (rather like a small black rubber band) that powers the tape spindles, has snapped, owing to age or other factors. This commonly leads to whirring noise when turned On, without any tape movement, owing to the drive belt being needed to transfer rotation of the drive motor to the spindle, to turn it and thus move the tape.

Opening up its interior, and looking for a snapped, or perhaps merely slackened and loose, drive belt, probably black in color, would be what I would do if I were working on this problem.

If you would rather not do that yourself, then please tell me how old the Denon is (in case it might be within warranty) and if you need locations of appropriate repair shops in your region, to contact, please let me know your local town or city and region, also.

Thank you.

Customer: replied 7 days ago.
Hi Russell,
Thank you. In fact after some thought I had arrived at the same answer, but as getting to the underside of the tape mechanism looks complicated, I preferred to have your opinion before I did any more dismantling. The unit is able ten years old so well past its warranty. So just one last question. Where would you suggest I go to get a new belt? Any suggestions would be welcome. Thank you. Keith.
Expert:  Russell H. replied 7 days ago.

It is good to determine what belt, or what size, before ordering one.

If you meant, where to go to get the new belt put into the mechanism, that would depend on where you are located, please.

Thank you.