How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 61989
Experience:  Electronics Engineer
32989067
Type Your Consumer Electronics Question Here...
Richard is online now

I appear to be in the wrong place i would like to unlock my

Customer Question

I appear to be in the wrong place i would like to unlock my account
JA: Just to clarify, what device or product are you trying to access?
Customer: I would like to unlock my account
JA: What's the brand and model of your product?
Customer: Samsung Galaxy 10s
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I would like to unlock my account
Submitted: 15 days ago.
Category: Consumer Electronics
Customer: replied 15 days ago.
It is my Amazon account which is blocked
Expert:  Richard replied 14 days ago.

Thank you for your question. My name is Richard and I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

 

Can you please use my link below to reset the password

https://www.amazon.com/ap/forgotpassword?openid.assoc_handle=anywhere_us&pageId=anywhere_us&mn=0

Once the password is reset, try to sign into the account.

Please let me know exactly what happens

Thank you

Customer: replied 14 days ago.
Blocked again
Expert:  Richard replied 14 days ago.

What is the exact wording of the message you get when it fails?

Customer: replied 14 days ago.
Blocked because of suspicious activity
Expert:  Richard replied 14 days ago.

Were you able to reset the password though on my link?

Customer: replied 9 days ago.
I am still e
With a locked account at Amazon
Expert:  Richard replied 8 days ago.

Thanks but

Were you able to reset the password though on my link?

Customer: replied 8 days ago.
Please take me out
Expert:  Richard replied 8 days ago.

ok, there is no need to reply to this phone call

Customer: replied 8 days ago.
Please call me
Expert:  Richard replied 8 days ago.

Please make the offer for the phone call and I can accept it.