How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 61991
Experience:  Electronics Engineer
Type Your Consumer Electronics Question Here...
Richard is online now

I can't open my kindle. It is fully charged. Opening, Can't

This answer was rated:

I can't open my kindle. It is fully charged.
JA: What are you having trouble accessing or opening?
Customer: Opening
JA: How long have you had your Kindle?
Customer: Can't remember, 6 years, guessing.
JA: What have you tried so far with your Amazon product?
Customer: Tried to open normally. Tried leaving plugged in and then tried opening, seriously stumped. I do like to read a lot.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Can't think of anything

Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader.

Let me know the results please

Thank you

Customer: replied 13 days ago.
Super super. It's started again. Thanks very much. Is this likely to happen again. Is this the beginning of the end of my kindle.

No it is not a common occurrence but can happen, if it does again please repeat these instructions.

Richard and other Consumer Electronics Specialists are ready to help you
Customer: replied 13 days ago.
No tip, I expect he's got more money than me. OAP

ok thanks