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Engineer John C.
Engineer John C., Engineer
Category: Consumer Electronics
Satisfied Customers: 157
Experience:  Computer Science Engineer and electronic enthusiast for more than 10 years.
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I find I am paying to have my Alexa echo dot twice per month

Customer Question

I find I am paying to have my Alexa echo dot twice per month i.e. £3.99 and also £7.99. I do not wish to pay the extra £7.99. Please would you delete it for me.
JA: What's the brand and model of your product?
Customer: Its an echo dot that's all I can find in the leaflet
JA: What have you tried so far?
Customer: I want to cancel my £7.99 per month being taken from my bank a/c
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No that's all
Submitted: 16 days ago.
Category: Consumer Electronics
Expert:  Steve G. replied 16 days ago.

Hi there and welcome to Just Answer. My name is ***** ***** I am one of the Amazon experts here. I am in Maryland and have been assisting customers like yourself on this site since 2005.

I am a real technician so as we chat back and forth, please allow a few minutes for me to research and type a reply.

Ok then. Let's get started: To whom are you paying £3.99 and also £7.99 every month?

Please let me know at your earliest convenience so that we may continue.

Thanks

Steve

Customer: replied 16 days ago.
It is being taken by DD from my Partnership Card. All I want to do is cancel the £7.99 payment
Customer: replied 16 days ago.
No I do not want to pay £16 - please give me a number to call in the UK
Expert:  Steve G. replied 16 days ago.

I can't call you anyway. Please ignore the messages.

Who is taking the money from your Partnership Card? Who are you paying?