Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is*****'m happy to assist you today with your Amazon FireTVstick 4K, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
To reset it, press and hold the right and back buttons of your remote at the same time for at least 10 seconds or more. This will initiate the reset process. Follow the on-screen instructions to complete the process. Pro Tip: You can also soft reset or restart your Fire TV Stick using the remote buttons
Please let me know how this goes.
understood, thank you
this is done on the remote.
yes on the remote is a back button + the right arraow.
from the settings menu we can also reset the firestick.
understood, thank you,
I am here almost 24/7, just send me a message if you need me.