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Jeffrey B
Jeffrey B, Technician
Category: Consumer Electronics
Satisfied Customers: 4374
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Why a, Why am I unable to request songs on my Alexa device.

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Why a
JA: What's the brand and model of your product?
Customer: Why am I unable to request songs on my Alexa device. I subscribed to Amazon music unlimited for £3.99 ,a month but this was stopped without any explanation. I think there was an issue with my debit card which was recently replaced. I gave Amazon details of my new debit card, name sort code, expiry date and cvv number on the back of the card. Please advise as my Amazon Alexa device is useless to me at the moment.
JA: What have you tried so far?
Customer: I've asked my Alexa device to subscribe me but I just seem to be in a permanent loop
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Nothing else thank you
Customer: replied 8 months ago.
Amazon Alexa
Customer: replied 8 months ago.
This is ridiculous. I just want Amazon music unlimited which I was paid £3.99 a month for.

Hello, my name is*****'m happy to assist you today with your Alexa, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please update the alexa here:

Please let me know how this goes.

Kind regards,


Jeffrey B and 5 other Consumer Electronics Specialists are ready to help you
Customer: replied 8 months ago.
Alexa 2nd generation


Please click the link on the pc and open the download:

Please let me know how this goes.

Kind regards,