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Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 19410
Experience:  8+ years of professional experience
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I cannot download the file for the voice file, amazon kindle

Customer Question

Hi, I cannot download the file for the voice file
JA: What's the brand and model of your product?
Customer: amazon kindle paperwhie
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: i only bought it yesterday, tried to download the instructions but file says nothing available
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: Only that I cannot pair it with my phone thank you
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your Kindle question.

Expert:  Russell H. replied 1 year ago.

The instructions for the Paperwhite's VoiceView file, are here:

and they give two links, for Paperwhite 10th generation:

and for Paperwhite 7th generation:


Those both download OK for me, the file resulting is named update_voice_kindle[etc. etc.] in both cases.

Please try again. These links do work, and should work with the instructions provided.

At what point does the 'file nothing available' message show up, on what device (Kindle, phone, or computer, please?) The files, for your information, are supposed to be downloaded onto a computer, then your Kindle connected to that computer to transfer the file onto the Kindle.

Please let me know if you need further help. Thank you.