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The instructions for the Paperwhite's VoiceView file, are here:
and they give two links, for Paperwhite 10th generation:
and for Paperwhite 7th generation:
Those both download OK for me, the file resulting is named update_voice_kindle[etc. etc.] in both cases.
Please try again. These links do work, and should work with the instructions provided.
At what point does the 'file nothing available' message show up, on what device (Kindle, phone, or computer, please?) The files, for your information, are supposed to be downloaded onto a computer, then your Kindle connected to that computer to transfer the file onto the Kindle.
Please let me know if you need further help. Thank you.