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Ameen Khan
Ameen Khan,
Category: Consumer Electronics
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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Have just got new T Hub. having trouble connecting Alexa,

Customer Question

Have just got new B T Hub. having trouble connecting Alexa
JA: Who makes your router?
Customer: BT
JA: What have you tried so far?
Customer: Have gone into Alexa App but cannot change WI Go address
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Go to the router settings and change the channel to 11 and 2.4 ghz to get it connected

By router settings, I mean login to your router web console by using the default IP and the make the change Or you can also contact your internet service provider to modify the change

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