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Anikesh G
Anikesh G, CCIE
Category: Consumer Electronics
Satisfied Customers: 1952
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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Trying to get in to prime video, message on screen saying

Customer Question

Trying to get in to prime video, message on screen saying that I have an internet connection problem I have checked and everything is ok
JA: Just to clarify, what device or product are you trying to access?
Customer: Amazon prime video
JA: What's the brand and model of your product?
Customer: Samsung
JA: What have you tried so far with your Samsung product?
Customer: model no UE40MU6470
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thanks
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Anikesh G replied 1 year ago.

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Can you please send me the error screenshot for a better understanding of the issue?

Customer: replied 1 year ago.
Problem is now sortred thanks for your help
Expert:  Anikesh G replied 1 year ago.

I am glad that your issue is now fixed.

Your satisfaction is my goal.

Customer: replied 1 year ago.
No thank you, ***** ***** had my trial now would you please cancel my account
Expert:  Anikesh G replied 1 year ago.

yes, sure.

Have a great day!

Customer: replied 1 year ago.
Problem is now sorted thanks
Customer: replied 1 year ago.
Do not wish to call you
Expert:  Anikesh G replied 1 year ago.

Okay, sure.