Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is*****'m happy to assist you today with your Echo dot, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
please update the Alexa on this website: http://alexa.amazon.com
Please let me know how this goes.