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Jeffrey B
Jeffrey B, Technician
Category: Consumer Electronics
Satisfied Customers: 5527
Experience:  ICT Support 1/2/3/ Line at Peopleware
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My echo dot is showing a red power button and permanent red

Customer Question

my echo dot is showing a red power button and permanent red ring light and wont function. ive tried resetting it up but not responding
JA: What device is frozen?
Customer: echo dot numbers on base are DSN GO90XG089464OWQ2
JA: How long have you had your GO90XG089464OWQ2?
Customer: Si8nce January
JA: What have you tried so far?
Customer: Switched of
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: pause and switched back on. pressed the funtion button and reconnected it to the internet twice.Im told its connected then it goes to solid red then it just goes to red
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Jeffrey B replied 1 year ago.

Hello, my name is*****'m happy to assist you today with your Echo dot, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please update the Alexa on this website: http://alexa.amazon.com

Please let me know how this goes.

Kind regards,

Jeffrey