How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B, Technician
Category: Consumer Electronics
Satisfied Customers: 5527
Experience:  ICT Support 1/2/3/ Line at Peopleware
72451768
Type Your Consumer Electronics Question Here...
Jeffrey B is online now

I have a denon prime 4. I’m using serato pro with

Customer Question

Hello. I have a denon prime 4. I’m using serato pro with soundcloud, when pressing the play button... the songs aren’t playing
JA: What Denon model do you have?
Customer: prime 4
JA: What have you tried so far with your Denon system?
Customer: It’s been playing ok for the last 6 weeks
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: That’s all tbh
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Jeffrey B replied 1 year ago.

Hello, my name is*****'m happy to assist you today with your denon prime 4, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here:https://www.denondj.com/downloads

Please let me know how this goes.

Kind regards,

Jeffrey