Electronics Repair Questions? Ask an Electronics Technician
Hi there, my name is Cam & I’m a tech expert here with JustAnswer. I know these kinds of things can be really frustrating, but I just came across your issue and want to help you try and find a solution! I’m reviewing the information you’ve given me now!
If you're having trouble connecting to one of your apps but not all of the apps on your Smart TV/streaming device, here are some possibilities and steps to follow:
1) I know it sounds quite simple here, but have you tried unplugging it here for 10 minutes or so? Unplugging the TV for 10-15 minutes can initiate a 'power cycle' which can often fix these type of issues with a TV.2) If this doesn't work, power the TV off and unplug the WIFI router for 3 minutes, then plug it back in for 3 minutes and turn the TV back on to try again.3) If #1 & #2 don't work, try signing out of your account of the app that's giving you issues, then try signing back in.
4) If all else fails, if your TV/device allows you to download apps, try deleting the app that's giving you issues and then re-download it and try all over again.
5) Try updating the firmware of the Smart TV or streaming device.