Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is*****'m happy to assist you today with your Samsung 10s notebook, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
try holding the volume up button + the power button for 30 seconds.
Please let me know how this goes.
understood, thank you
What is the model? of the headphones?
is this a jack cable? is it seated correctly?
if i am correct there is a small hole next to the charging input.
there we need to put in the headphones.
do we have another device where we can test the headphones on?
did we try a restart of the samsung?
did we change the default s ou nd setting?
it should also auto recognise that your headphone is jacked in.
so only when charging the headphones work?
i am so sorry, i somehow missed this message.
i am online
there is no mute button on the notebook? we do have other sou nds without the headset?
without the headphones the speakers of the notebook work?
are we playing music while putting the headphones in?
Thank you, ***** ***** also does this on prime or a yourtube video?
please restart the router, then try again.
do other games work?
when we remove the charger, then connect the headphones?
i see, this is strange.
this are the default headphones that came with the notebook, correct?
there is no bluetooth device connected to the notebook?