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Jeffrey B
Jeffrey B,
Category: Consumer Electronics
Satisfied Customers: 3768
Experience:  ICT Support 1/2/3/ Line at Peopleware
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2 years ago I purchased a Denon RCD-M41 DAB C/Reciever from

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2 years ago I purchased a Denon RCD-M41 DAB C/Reciever from Richer Sounds in Chester.
JA: What Denon model do you have?
Customer: Last night I discovered the CD drawer won't open. Its not used that often as I prefer vinyl
JA: What have you tried so far with your Denon system?
Customer: RCD-M41
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: Just eject

Hello, my name is*****'m happy to assist you today with your Denon RCD-M41, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

Place this unit in Standby mode using .

While pressing and holding , press and hold for 3 seconds.

“INITIALIZE” is displayed.

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 11 days ago.
Just tried that, nothing happened

understood, thank you

Try powering off the denon, pull the power cable out of the denon, wait for 1 minute, then put the power cable back in. After this try again.

I will be standing by.

Kind regards,

Jeffrey

Customer: replied 11 days ago.
Nope, still nothing

understood, thank you

we do see the denon power up, correct? only the cd does not open?

there can be small hole where we can push the cd out. (with a small needle)

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 11 days ago.
Everything else works fine, cant find any small holes

understood, thank you

we can try to take the top off and force the tray t open by hand.

Kind regards,

Jeffrey

Customer: replied 11 days ago.
No, its fine! I have just spoken to Richer Sounds and the unit is still under guarantee
Thank you so much for all your help

understood, thank you, ***** ***** can get this solved on the warranty.

I am here almost 24/7, just send me a message if you need me.

Stay healthy.

Please let me know how this goes.

Kind regards,

Jeff

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