Electronics Repair Questions? Ask an Electronics Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the model number of the tv?
Does it happen on anything other than the firetv (cable/satellite, dvd, etc), or on other apps like netflix, hulu, youtube, etc?
Does the video quality problem happen on anything else, other than prime video?
So other apps, on the firestick (like netflix) have no video quality issues?
My apologies for any confusion. I, personally, am not asking you for anything else.
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Please answer my prior question:
I'm asking you to please specifically test a different app, on the firestick, other than amazon.
You can use netflix and youtube on the firestick.
Can you please check. It is critical that I have complete and accurate information to properly diagnose and address the issue.
If the tv app isn't working well, but the stick is okay, then simply use the stick for your apps instead.
If both have the issue, that would be an internet connection or speed issue.
As a starting point, we'll need to reset the Firetv system:
Power off the tv and disconnect both power and hdmi from the Firetv.
Remove the batteries from the Firetv remote
Wait 5 minutes,
reconnect hdmi, then plug the Firetv power back in (using only the firetv wall adapter, not the tv usb)
put in a new set of fresh batteries into the Firetv remote
power the tv on, and make sure the tv is set to the right input to match where the firetv is connected (hdmi1, hdmi2, etc)
when you see the Firetv logo show on screen, press and hold the PLAY button on the Firetv remote for 15 seconds.
Let me know the results.
Well I'm asking you to at least try it please. That is part of the diagnostic process to see if the app will work on the stick, even if it isn't working well on the tv.