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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 43303
Experience:  Technical expert, from computers to custom home theaters
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Just keeps saying network disconnected but it’s fine in my

Customer Question

Hi , just keeps saying network disconnected but it’s fine in my houses down won’t connect any idea thanks?
JA: Are you able to connect using an ethernet cable?
Customer: No
JA: Which lights are colored and/or blinking on your router?
Customer: There all green and none blinking
JA: Anything else you want the Network Expert to know before I connect you?
Customer: No thank you
Submitted: 12 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 12 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

What is the brand and model number of the device?

Customer: replied 12 days ago.
Amazon fire stick
Expert:  Nathan replied 12 days ago.

So other devices in the same home are working on the wifi still I assume, such as phone/tablet/computer?

Customer: replied 12 days ago.
I’ve sorted it now mate thanks.can I cancel my subscription with you now please.?
Expert:  Nathan replied 12 days ago.

Glad it is working,

if you do have the issue again:

Power off the tv and disconnect both power and hdmi from the Firetv.

Remove the batteries from the Firetv remote

Wait 5 minutes,

reconnect hdmi, then plug the Firetv power back in (using only the firetv wall adapter, not the tv usb)

put in a new set of fresh batteries into the Firetv remote

power the tv on, and make sure the tv is set to the right input to match where the firetv is connected (hdmi1, hdmi2, etc)

when you see the Firetv logo show on screen, press and hold the PLAY button on the Firetv remote for 15 seconds.

Expert:  Nathan replied 12 days ago.

You may visit the help page to self-manage any site/account matters, as well as to cancel.

Trial/fee info:

https://ww2-secure.justanswer.com/help/topics/399

Customer: replied 12 days ago.
Can I cancel my subscription now please?
Expert:  Nathan replied 12 days ago.

Yes, You may visit the help page to cancel.

Click here: https://ww2-secure.justanswer.com/help/topics/399

Customer: replied 12 days ago.
I’m sorted now thanks.i would like to cancel my subscription please?
Expert:  Nathan replied 12 days ago.

I've responded multiple times.

You may visit the help page to cancel.

Click here: https://ww2-secure.justanswer.com/help/topics/399

You have to go to that page to cancel. I cannot do this for you.