Electronics Repair Questions? Ask an Electronics Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
What is the brand and model number of the device?
So other devices in the same home are working on the wifi still I assume, such as phone/tablet/computer?
Glad it is working,
if you do have the issue again:
Power off the tv and disconnect both power and hdmi from the Firetv.
Remove the batteries from the Firetv remote
Wait 5 minutes,
reconnect hdmi, then plug the Firetv power back in (using only the firetv wall adapter, not the tv usb)
put in a new set of fresh batteries into the Firetv remote
power the tv on, and make sure the tv is set to the right input to match where the firetv is connected (hdmi1, hdmi2, etc)
when you see the Firetv logo show on screen, press and hold the PLAY button on the Firetv remote for 15 seconds.
You may visit the help page to self-manage any site/account matters, as well as to cancel.
Yes, You may visit the help page to cancel.
Click here: https://ww2-secure.justanswer.com/help/topics/399
I've responded multiple times.
You may visit the help page to cancel.
You have to go to that page to cancel. I cannot do this for you.