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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 68272
Experience:  Electronics Engineer
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Iam struggling to recharge my kindle .Ism elderly and

Customer Question

Hi. Iam struggling to recharge my kindle .Ism elderly and unfamiliar with the I T systems. My emails and passwords seem to be unaccepted
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Talktalk
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: iPhone or iPad
JA: What troubleshooting have you tried?
Customer: Kindle CustomerService
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Iwant to use Amazonto operate my Kindle paper white
Submitted: 19 days ago.
Category: Consumer Electronics
Expert:  Richard replied 19 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your reader. I know that can be frustrating. Hopefully, we can get this resolved quickly.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Reader and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Reader and charge it.

Let me know the results please

Thank you