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Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 68272
Experience:  Electronics Engineer
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Sky multiroom box is not working, Multiroom box is not

Customer Question

Sky multiroom box is not working
JA: What specific appliance or part are you working with?
Customer: Multiroom box is not connected to the main box
JA: How long has this been going on? What have you tried so far?
Customer: Since Wednesday last have tried to reboot, turning off the box pressed the wps button on the main box
JA: Anything else we should know to help you best?
Customer: The internet is playing up also from time to time
Submitted: 19 days ago.
Category: Consumer Electronics
Expert:  Richard replied 19 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the Box (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the Box, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 19 days ago.
back working the main box was not connected to the internet, thanks for your help
Expert:  Richard replied 19 days ago.

You are welcome