Hello there! I hope you’re doing well so far today! My name is Cameron & I am a tech expert here with JustAnswer, an independent, paid support website. As an expert, I have 10+ years of experience helping people learn, use, and fix all of their electronics, and I’ve helped over 5,000 different customers throughout this time!
I know these kinds of issue with technology can be really frustrating, especially when it seems there is no solution. I am sorry you have to deal with this, but I’m here to help! I just want to help you as best as I possibly can to try and find a solution, and if we can’t find a solution, I can at least provide you with the best steps to take next!
Unfortunately this is the case with many Bluetooth products, the connection issues I mean. It's completely normal and just requires some patience and finessing.
I know it sounds quite simple here, but I recommend this as a first step always. Power off the headphones and the smartphone for 10 minutes, can initiate a 'power cycle' which can often fix these type of issues. Then power the smartphone back on and turn on the Bluetooth function on the phone's settings, then power on the headphones, press the pairing button on the headphones and try to connect again and you should have no problem! If you have a problem, click the blue 'i' next to the headphone's name on your iPhone screen, then click Forget Device. Then after this, repeat my instructions above one more time and reconnect, and let me know how it goes so we can make sure this is solved for you!