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Richard
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 73133
Experience:  Electronics Engineer
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Trying without success to change my password, Trying to

Customer Question

Trying without success to change my password
JA: Just to clarify, what device or product are you trying to access?
Customer: Trying to change my password ***** success
JA: What's the brand and model of your product?
Customer: its an ipad
JA: What have you tried so far with your Apple product?
Customer: trying various passwords again without success
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no don’t think so
Submitted: 18 days ago.
Category: Consumer Electronics
Expert:  Richard replied 18 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you