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Justin Johnson
Justin Johnson, Technician
Category: Consumer Electronics
Satisfied Customers: 10613
Experience:  Training and Development at Scientifically Speaking
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I seem to have 2 amazon prime accounts and now I cannot

Customer Question

I seem to have 2 amazon prime accounts and now I cannot enter my account to place a book order. I am totally confused all I get is a screen about switching an account.
JA: What's the brand and model of your product?
Customer: Packcardbell windows 7
JA: What have you tried so far?
Customer: To cancel amazon prime and set up a new account from scratch
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Consumer Electronics
Expert:  Justin Johnson replied 12 days ago.

ATTENTION: Welcome to JustAnswer.com, I am Justin. I will be your technical support today.

I am reading your responses to Pearl, our Artificial Intelligence greeter, and submitting to you either follow up questions or an answer based on the information given. If you could start by giving me your desired resolution that will help us both.

Secure Remote Assistance is a one time extra fee.

Expert:  Justin Johnson replied 12 days ago.

Please follow this guide: https://www.amazon.com/gp/help/customer/display.html?nodeId=GVJHDP5AF9RB7R4R

Please let me know if you have any trouble.

Thank you for using JustAnswer. If you have any further questions or need further assistance please let me know. My goal is to give you the best experience possible!

Customer: replied 12 days ago.
Cancel amazon prime membership
Expert:  Justin Johnson replied 12 days ago.

Please follow this guide: https://www.amazon.com/gp/help/customer/display.html?nodeId=GTJQ7QZY7QL2HK4Y

Please let me know if you have any trouble.

Thank you for using JustAnswer. If you have any further questions or need further assistance please let me know. My goal is to give you the best experience possible!