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Richard
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 73881
Experience:  Electronics Engineer
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Forgot my passcode, My kindle paperwhite device, possible

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Forgot my passcode
JA: Just to clarify, what device or product are you trying to access?
Customer: My kindle paperwhite device
JA: How long have you had your Kindle?
Customer: possible 3years
JA: What have you tried so far with your Amazon product?
Customer: unable to access as I have forgotten my passcode.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I haven't used it for a while but fully charged.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

You will need to reset it please using the code###-##-####or resetmykindle

Enter this in and allow it to reset so you can use it again.

Let me know how you go please

Richard and other Consumer Electronics Specialists are ready to help you