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Richard
Richard, Engineer
Category: Consumer Electronics
Satisfied Customers: 75509
Experience:  Electronics Engineer
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I have a DENON RCDM39DAB and unable to OPEN the CD drawer to

Customer Question

I have a DENON RCDM39DAB and unable to OPEN the CD drawer to play CD's
JA: What Denon model do you have?
Customer: RCDM39DAB
JA: What have you tried so far with your Denon system?
Customer: It used to open BUT now doesnt
JA: Anything else you want the Audio/Video Expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: Consumer Electronics
Expert:  Richard replied 16 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your Denon. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the device (so unplug it from the power socket)

Then wait 10 minutes, connect the power again to the device and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 16 days ago.
After 10 minutes OFF. Still will NOT OPEN
Expert:  Richard replied 16 days ago.

Thanks

Please disconnect the Denon from power, then plug it back in, while simultaneously pressing "<<" and "Source" on the front of the receiver. "Initialize" should then be displayed

Tell me if following the reset it now works please

Customer: replied 16 days ago.
Will await Your telephonecall
Expert:  Richard replied 16 days ago.

I am not able to call you sorry but

Please disconnect the Denon from power, then plug it back in, while simultaneously pressing "<<" and "Source" on the front of the receiver. "Initialize" should then be displayed

Tell me if following the reset it now works please

Customer: replied 16 days ago.
I don't understand the TX. I'm an OLD NOT SAVY with IT. So please ring I understand SPEACH. AWAITING your call.
Expert:  Richard replied 16 days ago.

I do not able to call, but which part of the steps do you no understand please?

Customer: replied 16 days ago.
Did as requested BUT the "INITIALIZE" did NOTappear
Expert:  Richard replied 16 days ago.

I am sorry to hear that.

It is the internal mainboard or drive motor in the unit that has faulted.

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 15 days ago.
Going to a local Dealer who can fix it.
Expert:  Richard replied 15 days ago.

Ok, any problems please let me know.