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Jeffrey B
Jeffrey B, Technician
Category: Consumer Electronics
Satisfied Customers: 5724
Experience:  ICT Support 1/2/3/ Line at Peopleware
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We feel we have signed up for amazon prime but we are told

Customer Question

We feel we have signed up for amazon prime but we are told that a valid payment vehicle has not been found
JA: What's the brand and model of your product?
Customer: virgin cable
JA: What have you tried so far?
Customer: we have used the laptop to enter the info re user etc
JA: What's the brand/model and Operating System (OS) of your laptop?
Customer: macOS Sierra
JA: What have you tried so far with your laptop? Have you installed any updates recently?
Customer: not sure
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: Consumer Electronics
Expert:  Jeffrey B replied 15 days ago.

Hello, my name is*****'m happy to assist you today with your amazon prime, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

How to reset NVRAM. Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart.

Please let me know how this goes.

Kind regards,