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Jeffrey B
Jeffrey B, Technician
Category: Consumer Electronics
Satisfied Customers: 5724
Experience:  ICT Support 1/2/3/ Line at Peopleware
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Am trying to watch a program on prime. It won't load, just

Customer Question

Am trying to watch a program on prime. It won't load, just keeps saying something has gone wrong.
JA: What are you having trouble accessing or opening?
Customer: Outlander
JA: What's the brand and model of your product?
Customer: LG web os tv
JA: What LG model do you have? How old is it?
Customer: It's only 2 months old. It is a 43lm6300pla
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu is not working either. Only having problem on the TV.
JA: How long has this been an issue with your LG? What happened right before this?
Customer: It has been fine up until now. Partner turned it on and it has ceased to function
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No.
Submitted: 13 days ago.
Category: Consumer Electronics
Expert:  Jeffrey B replied 13 days ago.

Hello, my name is*****'m happy to assist you today with your LG web os tv, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

Try powering off the LG web os tv, pull the power cable out of the LG web os tv, wait for 1 minute, then put the power cable back in. After this try again.

Please let me know how this goes.

Kind regards,


Customer: replied 13 days ago.
Many thanks! All sorted!
Expert:  Jeffrey B replied 13 days ago.

Great, glad to read this got solved, you are welcome.

I am here almost 24/7, just send me a message if you need me.

Stay healthy.

Kind regards,