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Andrew Balfour
Andrew Balfour, Electronics Technician
Category: Consumer Electronics
Satisfied Customers: 781
Experience:  Over 30 Years Experience!
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Payments not being accepted. I changed my card numbers about

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Payments not being accepted. I changed my card numbers about three times and eventual yesterday I was informed my sample was on the WA. Y!! I am 873 years old and read every night. Please please help me. My son sent the card numbers but nothing happened,.
JA: What's the brand and model of your product?
Customer: I have just sent a message . I was informed last night that a sample was on it' s way. I sent my bank card no. A few times as it was a different one, my son sent it as well, l am 83 years old and read every night. Please please help me, thank you
JA: What have you tried so far?
Customer: I have just written my. Letter twice
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Please tell me why I. Have not received my sample. I have sent details on my new bank card a few times.What am I doing wrong? I will bread be dead before it comes, please help. Pamela Finlay

Greetings and Welcome to JustAnswer.

I am Andrew your Support Technician with over 30 years of experience, it can be very frustrating when electronic devices go wrong but from my experience misconfiguration are usually the problem and they can be quickly resolved with the right advice and assistance. Please allow me a few moments to investigate, I will respond at the earliest either requesting more information or providing further information.

Thank you for your patience while I investigated your question. I will need some additional information in this instance as the information provided initially has not been very clear, I hope that is ok with you.


  1. Could you let me know where the samples we're ordered from?

As I have not heard back from you with the information requested, I will have to provide my answer based on the information you have provided us already, this may not be accurate, however, if you do wish to provide me with more information I can then look into investigating further!

Based on the information you have provided, it sounds like you have a query relating to some samples which have not arrived. I would recommend you contact the company where the samples were ordered from to notify them that, you have not received your order so that they can chase this with with the courier and if needed, re-send the package,.

I hope the information provided today helps and if you have any questions or require any further assistance, please let me know and I will do my best to answer those!

Andrew

Customer: replied 13 days ago.
My correct phone number is *****

Have you revirwed the information I have provided previously?

Customer: replied 13 days ago.
Please use the correct phone no. As the first number was incorrect

I am unable to call you at present, I'm sure another technician will be able to pick this up as of when they become available.

Customer: replied 13 days ago.
Correct phone number is *****

Thank you and as advised previously I am unable to call you at present, I'm sure another technician will be able to pick this up as of when they become available.

Customer: replied 13 days ago.
Please use my correct phone number. 0(###) ###-####

Thank for letting us know.

Andrew Balfour and 2 other Consumer Electronics Specialists are ready to help you
Customer: replied 12 days ago.
Ican'ts understand why my changes on my card number were not acted upon
Customer: replied 12 days ago.
How can I add the latest card number?

Where are you trying to add it?

Customer: replied 12 days ago.
Ian sorry. I have already paid £16 and still do 'not know what happened to the three times 1 gave the new card numbers. I. I have had enough. If I DID SOMETHING WRONG PLEASE LET ME KNOW

Sorry Im not understanding where you need to apply the changes and hence I asked previously.

Customer: replied 12 days ago.
I have had enough. I accepted a phone call last night but not today. Good bye.

Sorry Im not understanding where you need to apply the changes and hence I asked previously.

Customer: replied 11 days ago.
I. Was buying a book from Kindel and was told a sample was on the way this was withdrawnasI was told there was a problem with my payment.. I immediately changed mt debit card and gave all the new numbers. I have given my new card nos, three times and am still being told there is a problem with my payments.wnat more can I do? Please help me. I only want a book to read after about three months wait! Thank you. Pamela FinlY

Have you tried to contact your card issuer to verify if they are blocking the transaction?

Customer: replied 11 days ago.
Okp I have an appointment atone
O'clock and will have to go out.

I would suggest you have a word with your card issuer to confirm if the transaction is being blocked.

Customer: replied 10 days ago.
I made a mistake when entering my numbers of my debit card when buying a Kindel sample.i would like to correct my entry. There are two entries and I will change the second one Please help me Pamela Finlat don 10.3.38
Customer: replied 10 days ago.
I have already contacted my bank who freree fused three payments which they were incorrect. I only want to correct my mistake and receive a book. Thank you. Pamela Finlay
Customer: replied 10 days ago.
I am not used to this. Please tell me how to. Change my bank card number or transfer my req jest to someone who deal with my problem
Customer: replied 10 days ago.
Am I still waiting?

<span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-font-family:
"Times New Roman";color:#333333;background:white;mso-fareast-language:EN-GB">If
its a problem with a card attached to your Amazon account, you may follow the
steps I have attached below;<span style="font-size:12.0pt;font-family:
"Times New Roman",serif;mso-fareast-font-family:"Times New Roman";mso-fareast-language:
EN-GB">


  1. <span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family:
    "Times New Roman";mso-fareast-language:EN-GB">Go to - https://www.amazon.co.uk/cpe/managepaymentmethods

  2. <span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family:
    "Times New Roman";mso-fareast-language:EN-GB">Sign in to your account.

  3. <span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family:
    "Times New Roman";color:#0F1111;mso-fareast-language:EN-GB">To add a
    payment method, select the relevant link under the payment method that you
    want to add.<span style="font-size:12.0pt;font-family:"Times New Roman",serif;
    mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-GB">

  4. <span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family:
    "Times New Roman";mso-fareast-language:EN-GB">To edit or remove a payment
    method, select the drop-down arrow beside the relevant payment method and
    select Edit or Remove.

  5. <span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family:
    "Times New Roman";color:#0F1111;mso-fareast-language:EN-GB">Follow
    the onscreen instructions to save the changes.<span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-fareast-font-family:
    "Times New Roman";mso-fareast-language:EN-GB">