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Dr Basu
Dr Basu, Doctor (other than dermatologist)
Category: Dermatology
Satisfied Customers: 29525
Experience:  MD
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I have sensitive skin with acne but that was fine I was

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Hello I have sensitive skin with acne but that was fine I was using vitamin c cream in the morning and retinoic acid at night without issues. However I used glycolic acid last night - with vitamin c and zinc solution in the morning - my skin did start burning but I was at work so only was able to remove it a few hours later. My face is still burning now and has reddish marks like the chemical peel burn. Please can you advice me on what to do urgently so I don’t get scars and pigmentation

Hi there,
I am an experienced Medical Specialist.
I am here to address your concerns and provide great service.

I am sorry to hear that.

You should wash your face well with soap water to remove glycolic acid completely--you are likely allergic to it.

You can apply a thin layer of hydrocortisone 1% ointment to reduce the burning and redness.

You may need to apply every 8 hours for next 2-3 days.

Once the burning subsides, you may resume using retinoic acid.

Aloe vera gel is natural option which can be applied to help with the burning and redness.
Best wishes,
Please reply back if you need any further clarification.
It was my pleasure to help you today.
If I have answered all your questions, Please rate my response Excellent (click on the 5th star on top).

Customer: replied 6 days ago.
Thank you so much!! Just wanted to check - since I do not have hydrocortisone with me at the moment - will it be ok to wait till the morning to get it?

Yes that should be ok.

Best wishes

Dr Basu and other Dermatology Specialists are ready to help you
Customer: replied 6 days ago.
Thank you so much

Very welcome

Customer: replied 6 days ago.
Also wanted to check if I need a prescription for this at all ?

No you do not need to.

Customer: replied 6 days ago.
Hi I’ve been trying to get it but they require a prescription
Customer: replied 6 days ago.
won’t give it without it
Customer: replied 6 days ago.
What should I do

Ok in that case, you should contact your doctor for a prescription.