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Can you send me a picture?
How old are you ?
Ok, does it hurt?
Does it get better with something?
Go it! Please give me a moment
Dear customer, it is a pleasure to attend to you today, I want to tell you that most ulcerative lesions in the genital region are closely related to sexually transmitted diseases triggered by microorganisms such as chlamydia or treponema pallidum, which triggers a condition known under the name of soft chancre which usually responds satisfactorily to treatment with azithromycin in 500 mg tablets in a single dose or penicillin a weekly intramuscular injection for four weeks depending on the evolution, the recommendation is that you go to the doctor to consider the possibility of blood tests to help us confirm the diagnosis and establish the most appropriate antibiotic therapy, it is for this reason that all the creams you use do not work because what you need is an oral antibiotic.
I hope this situation has been helpful for you; please keep me informed of your health situation; I will be happy to assist you and guide you in everything I can.