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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 12044
Experience:  Working with digital cameras & questions for nearly 8 years.
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Canon Powershot A1200. I am getting fine vertical lines on

Customer Question

Canon Powershot A1200. I am getting fine vertical lines on still images and a purple colour bias in certain light. Movie mode is worse with picture breaking up. Is there a known problem with the sensor in this camera as I had similar problems with a Canon A70 which had the sensor replaced under guarantee. I have kept both cameras in a glove compartment in a car is this not a good idea and could it affect the sensor?
Submitted: 4 years ago.
Category: Digital Cameras
Expert:  Russell H. replied 4 years ago.
Does your glove compartment get to be hot, above 95 degrees F, at times?

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point)? Has it ever been subjected to a humidity higher than 85 % ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 4 years ago.

The camera is just over two years old The temperature in the car has probably dropped below freezing. I did drop the camera s short distance but the lens is fine and the camera was switched off at the time


Expert:  Russell H. replied 4 years ago.
Well, then... given that you have stored the camera in sub-freezing conditions (and, possibly - though I am not acquainted with summer in the UK - in conditions that get hotter than 95 degrees F. when the car is in the sun!), and given that the Canon Powershot series (and others) are sensitive to those temperature ranges, and also given that the camera is over 2 years old, I would say there are two things that are evident about the case:

1. the temperature ranges the camera has been subjected to over that period of time, have evidently ruined the image sensor. (This may be tested by previewing the picture you take, and seeing whether the preview also sometimes has the image defects you speak of. If so, that would evidently be an image sensor problem.)
(Cite: "32-104°F" is stated as the operating temperature range ... I'm surprised at the high end being stated as above 104, but that's what it says... in the camera's Specifications at )

2. Since the camera is over 2 years old, since the date of purchase, any possibility that it might be still protected by warranty terms, are very unlikely at least if not impossible. Canon's usual warranty protection terms for cameras is one year (though longer terms are sold as 'Extended Service plans' sold with the camera itself.) And the temperatures plus the drop might void the warranty coverage in any case.
Therefore, unfortunately, the camera will need servicing, and such servicing would be at your expense.

The link to go to, to find out how much having your camera serviced by a UK firm (that is not Canon, evidently) would cost you, is here:
with the square blue button lower down on the page, being the place to click to get a free estimate of the cost of repair.

If you wanted to send or take the camera to Canon UK themselves, on the other hand,
is where to go, to find out what service locations Canon UK has for your type of camera - select, under Product Group, the 'Digital Compact Camera' choice, and click on the Search button.
Note the 'Repair Process' link at the right, on this page... that tells how to send your camera to Canon UK for repair, and what would happen.

I'm sorry to have to pronounce this opinion, but the case is rather evident. (If you would prefer a chance at a second opinion, that might differ, from another Expert here at no extra charge, just let me know, and I will Opt Out of the case.)

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