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hsroy79, Other
Category: Digital Cameras
Satisfied Customers: 2832
Experience:  Camra Technician
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we have a canon selphy cp800 printer. we are getting a white

Customer Question

we have a canon selphy cp800 printer. we are getting a white line across the middle
0f the postcard (horizontal) 5.5cm from the top when we print
Submitted: 4 years ago.
Category: Digital Cameras
Expert:  hsroy79 replied 4 years ago.
Please cleaning the printer ...

If there is dust on the <Battery Cover> or <Air Vents>, detach the [Ink Cassette], and then remove the dust.

If dust comes in through the <Air Vents>, it will adhere to the [Ink sheet]. As a result, you will not be able to make clean prints. If dust gets on the [Ink sheet], use a blower brush or something similar to remove the dust without touching the [Ink sheet] with your hands.

1. Detach the [Ink Cassette].

Move the <Battery Cover Lock> upward.

Detach the [Ink Cassette].

2. Detach the <Battery Cover>.

Move and hold the <Battery Cover Lock> downward, and then move the <Battery Cover> in the direction of the arrow to detach it.

Remove dust on the <Air Vents>. and let me know the result...

Customer: replied 4 years ago.

did as instructed, put in new ink cassette, it still happens.


'tis inline with the right hand edge of the middle wheel

Expert:  hsroy79 replied 4 years ago.
Is the horizontal line appearing on all the pictures or only in one of them ?
Customer: replied 4 years ago.

on all prints

Expert:  hsroy79 replied 4 years ago.
Do you have another printer ?