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Richard, Technician
Category: Digital Cameras
Satisfied Customers: 5359
Experience:  10+ yrs. experience working on all forms of electronics and cameras both film and digital.
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I have a Canon MP495. I just installed two brand new, Canon

Customer Question

I have a Canon MP495.
I just installed two brand new, Canon Pixma in cartridges, number 510 and 511.
I am getting a persistent E14 error message.
What is the problem please and how do I fix it.
thank you.
Submitted: 4 years ago.
Category: Digital Cameras
Expert:  Richard replied 4 years ago.
Hi. My nsme is Rick and I am a digital camera professional.

Try this first. When the error comes up press the stop/reset button on the printer and see if that helps.
Let me know how it goes.

Customer: replied 4 years ago.

Hi Richard,

I have tried that, holding the reset button for at least five seconds. It made no difference.


Customer: replied 4 years ago.

I'ts after 1am here and I have to get some sleep. I will take a look in the morning (in six hours or so) to see if you have any other suggestions for me to try.
Thanks for your help.

Expert:  Richard replied 4 years ago.
No problem Mr. Rogers. Get a good night sleep and give this a try when you get up again.

Turn off the printer and then unplug it from the power source.
Now press and hold the power (on/off) button for 1 minute.
Now release the button and plug the printer back in.
Turn it on and see if the error clears.
Let me know how this goes.
Customer: replied 4 years ago.

I'm afraid I didn't get a chance to do it Thursday morning as I was racing for a train and I won't be back home again until Monday. I had to get the urgent print job done at a professional print shop. I will try unplugging the machine when I'm back in London.


Expert:  Richard replied 4 years ago.
No problem. Take your time.