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Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 43429
Experience:  Camera Repairman
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Hi! my digital photo software that came with my canon EOS 5D

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Hi! my digital photo software that came with my canon EOS 5D MK 11 does not recognise my camera when attempting to do RAW developing..its ok with everything else!! hope you can help1 thanks.Penny.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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To clarify, you cannot do anything with the files that are marked as Raw correct?

Please let me know

Thank you
Customer: replied 4 years ago.

I click tools on RAW and it says it goes not recognise camera

ok, Raw is a file format that cannot be used as it is not yet processed.

What you need to do is convert the Raw format to Jpg.

The program Infraview can do this for you, and you can download it here

Once installed, you open the raw file in this program, then save it as a JPG.

this can then be used however you wish.

Do this please and let me know if you have any difficulties please

Thank you

Customer: replied 4 years ago.

thanks alot! the only problem we have is that the computer we use for photo printing isnt on the internet!! we are using my apple computer for that!

Thats ok, you can download it on a internet enabled computer Penny, then copy it to a memory stick to the other computer and install it from there.

That will also work for you.

Customer: replied 4 years ago.

Thanks so much.......sorry to be a technophobe but how do I do the memoty stick thing.....never had to do it!!

Its ok!

you just insert it into one of the USB slots on the computer, then the computer will recognize it so you can copy the file to it.

Customer: replied 4 years ago.

thankyou so much....great advice! Sorry so long in replying but had a domestic emergergency.....all ok now!

Its ok! and good it is all working Penny

you just need to use that program.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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