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Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 44746
Experience:  Camera Repairman
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I have a canon powershot a720. Its been working fine up to

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I have a canon powershot a720. It's been working fine up to now. I've just replaced the batteries. It operates as normal in play back mode, showing me the photo's that are stored on the memory card, but in shooting mode (red icon) only the menu screen shows. I can't get the view of the picture to be taken. I've done reset on the menu to factory settings.

What do I need to do so that I can turn on click onto the red icon and get the image I'm meant to be shooting on the screen.

I hope I've explained this sufficiently.

Thanks Robin
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

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To clarify, is it still taking photos?

Please let me know

Thank you
Customer: replied 4 years ago.

Thanks Richie,


No it's not taking photos

Thanks Robin.

Can you please put a different memory card in the camera and then start it.

Tell me if it still gives you the same problem please.

Customer: replied 4 years ago.

I'll try a different memory card. But I'm signing off for the time being as I have an appointment. I'll be back in touch.




Thanks Robin

Customer: replied 4 years ago.

Hi Ritchie,


I've put a different memory card in. The problem still persists.




Thanks Robin

It is the internal mainboard that has faulted.

A faulting memory card can cause this, but we have ruled this out.

I am really sorry about this and you are going to have to return the camera to have it replaced. It is a known problem, and is covered by the warranty, with the replacement performed at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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