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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 12044
Experience:  Working with digital cameras & questions for nearly 8 years.
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can not get camera to switch on have changed batteries and

Customer Question

can not get camera to switch on have changed batteries and tried external supply still wont come on
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Russell H. replied 3 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

Please tell me the maker and model # of your camera.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
Customer: replied 3 years ago.

The make is canon UC5000 I have tried what you have suggested and it is still the same. The power went off my camcorder so the cassette tray is half was open and will not allow me to take the tape out or open.

Expert:  Russell H. replied 3 years ago.
I am sorry to hear that.

How new (or old) is the camcorder in question, please?

What were you doing before the camcorder's power went Off ?
Customer: replied 3 years ago.

Camcorder is about 17years old i was changing tapes over after watching some of the tapes

Expert:  Russell H. replied 3 years ago.
Was the camcorder disused for a period just before you had the problem with it?

How newly bought, are the batteries / is the battery, that you changed into the camcorder? Did you charge it up (if it is new from the store, or within a few months of new but unused for that interval) for 6+ hours before trying it? that is sometimes necessary with a battery that has been on the shelf for some time, before the first time it is used.