How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, Technician
Category: Digital Cameras
Satisfied Customers: 1727
Experience:  I'm a photographic equipment technician with over 25 years in the business
Type Your Digital Cameras Question Here...
Rick is online now
Digital Cameras

I have a Canon EFS 17-85 LENS which has stopped autofocusing.

In manual I can still... Show More
In manual I can still focus and the lens bleeps and the red dot appears when in focus. any idea what the problem might be?
Yours hopefully
Jon Sale
Submitted: 3 years ago.
Category: Digital Cameras
Show Less
Ask Your Own Digital Cameras Question
replied 3 years ago.

Hi. My name is*****'m a camera repair technician with over 20 years in the business and I'll be glad to help you with your question today.

The problem is most likely a defective AF motor assembly. These have been known to go bad and cause the problem you are experiencing. This really isn’t a user serviceable problem and should be repaired by a qualified technician. You may want to check locally for a camera repair shop in your area, or, if you need assistance finding a shop, please let me know and I'll locate one for you.

Customer reply replied 3 years ago.

thanks for your help

Rick, Technician replied 3 years ago.
You're welcome.
Rick, Technician replied 3 years ago.
Just a quick follow-up to see if I can be of further assistance.