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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 668
Experience:  Working with digital cameras & questions for nearly 8 years.
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i have a recurring problem with my d800.on sat the

Customer Question

i have a recurring problem with my d800.on sat for 20mins the display showed my pictures full frame and the multi=selector moved through them as i pressed left/right;and then it would only show the pics half size and if i increased to full size wouldn't move through them.any attempt to do so resulted in a yellow frame moving around the edges.I,m sure there must be something I haven't tried, can you help?
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  adamd-mod replied 3 years ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!


Customer: replied 3 years ago.

this is a recurring problem with the camera.i can't find any info in the manual.After u have shot a load of pics the playback shifts from a full frame playback to a half size one,trying to enlarge it with the plus button regains the full size view but you cannot then go to another pic without reverting to half-size using the left/right button just brings up a yellow frame that moves uselessly around the edge os the pic.there must be a way of disabling this feature but I haven't found it,I was hoping that one of your nikon technicians might have come across this problem

Expert:  adamd-mod replied 3 years ago.


We will continue to look for a Professional to assist you.

Thank you for your patience,


Expert:  Rick replied 3 years ago.

Hi. My name is***** a camera repair technician with over 20 years in the business and I'll be glad to help you with your question today.

This sounds more like a settings issue than anything else. Have you tried resetting the camera back to factory defaults?