How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 44598
Experience:  Camera Repairman
32989067
Type Your Digital Cameras Question Here...
Richard is online now

I have a Canon pixma MX 375 no LJTA04537. I have fitted new

This answer was rated:
★ ★ ★ ★ ★

I have a Canon pixma MX 375 no LJTA04537. I have fitted new ink cartridges but it still says that the colour innk is low, and the machine will not run properly. Does it need servicing? ....Aidan Ridge
Richard
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are these authentic Canon ink Cartridges Aidan? Or refills?
Thank you
Ask Your Own Digital Cameras Question
Customer: replied 3 years ago.

refills bought from Cartridge people
Thanks
While the printer is on, hold the Stop Resume button for 10 seconds then release.
Does this clear the warning?
Please let me know
Thank you
Ask Your Own Digital Cameras Question
Customer: replied 3 years ago.

Is the Stop Resume button the red circle with a triangle inside?
Correct
Ask Your Own Digital Cameras Question
Customer: replied 3 years ago.

No. the message 'colour ink is running low is still flashing on & off.

ok, this is the problem you can have when having a cartridge refilled.
They have damaged it and it is now not reporting the correct level of ink.
You will need to go back Aidan and have them replace the cartridge.
Then put this replacement cartridge in and it will correctly report the ink level.
Canon never advise on refilling cartridges as this can occur. It can work, but at times it will result in a damaged cartridge and you have this problem.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Digital Cameras Specialists are ready to help you
Ask your own question now
Customer: replied 3 years ago.

thanks for your help , I thought that it might be something to do with the cartridge. I will contact Cartridge people and ask for a new one. bye, Aidan
Your most welcome Aidan
If you need anything else, please let me know
And please remember the service rating.
Thank you
Richard
Ask Your Own Digital Cameras Question