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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 669
Experience:  Working with digital cameras & questions for nearly 8 years.
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I have a Finepix 14mega pixel camera that will connect to a

Customer Question

I have a Finepix 14mega pixel camera that will connect to a pc to download photos but the software doesn't recognise the connection when I ask it to download. I only get a print option. This has been a problem for a while and I need top get to the bottom of it. I've checked the settings and they are appropriate for downloading. Finepix studio has been updated and still it doesn't recognise the camera as it used to.
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Which version of windows are you using?
And when did this problem start?
Customer: replied 2 years ago.

I'm using Vista and it started about a year ago but I didn't have time to sort it then.

Expert:  Richard replied 2 years ago.
Thanks Julia
If you connect the camera then click start, computer.
Look on the left window near C Drive.
Do you see the camera listed there?
Customer: replied 2 years ago.

Only the program finepix which I was trying to update this morning and it needs me to verify it

Expert:  Richard replied 2 years ago.
Sorry? I dont understand the response Julie
You need to click Start, Computer please
Then under C Drive check what is listed please
Customer: replied 2 years ago.

Sorry to stop this I really have other things to do. Fujifilm is there with other normal programs If you want me to say a camera is there as a separate item, no

Expert:  Richard replied 2 years ago.
If you did my instructions as I am listing them, you wont see any programs Julia.
When you return, please Carefully follow the instructions I am giving you
Customer: replied 2 years ago.

Sorry, I think this isn't going to work, remote info isn't the best solution here, thanks anyway.

Expert:  Richard replied 2 years ago.