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Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 44598
Experience:  Camera Repairman
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I have just purchased a Canon PIXMA MG2450. It is described

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I have just purchased a Canon PIXMA MG2450. It is described as 'Print - copy - scan'. I note that it differs from a previous PIXMA that I had, in that it does not have a Scan button. However, it works as a Printer, through a USB connection. However, when I open the IJ Scan Utility it states that it is unable to communicate with the scanner and gives a 5,156,69 Error Code
Thank you for your question, my name is ***** ***** I look forward to assisting you.
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Can you do the following please
1. Click 'Start' and then 'Computer'.
2. On the left-hand pane, click the down arrow beside Local Disk (C).
3. Click the down arrow beside Users to open the folder.
4. Click the down arrow beside your username (for example Joe).
5. Click the down arrow beside the AppData (Application Data) folder.
6. Click the down arrow beside Roaming.
7. Click the down arrow beside Microsoft.
8. Click the down arrow beside the Windows folder.
9. Click the down arrow beside Network Shortcuts folder.
10. Locate an icon named My Web Sites on MSN.
11. Right-click on My Web Sites on MSN and select 'Delete'.
After performing these steps, please attempt to scan again.
Let me know the results please
Customer: replied 2 years ago.

I can't see an Apps folder

ok, you have it hidden Bill, do this to unhide it please
Click Start, Computer
Than Organise (Top), Folder and Search Options
Click View
Click Show Hidden Files, Folders and drives
Untick Hide Extensions for known file types
And uncheck Hide Protected Operating System Files
Click ok.
Then you will see it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

OK - got to Network shortcuts - but folder is empty

Thanks Bill
Where did you install the drivers from for the printer?
Customer: replied 2 years ago.

CD supplied

Click start, devices and printers.
Right click the printer and select remove.
Once done, restart the computer
Then download and install the driver from my link below
You install the MG2400 series Full Driver & Software Package (Windows 8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP) package
Then try to scan.
Let me know the results please
Richard and 2 other Digital Cameras Specialists are ready to help you
Thank you
Can you please go to
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

3 5 5 0 4 2 5 2 0 PW

Thank you