How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 669
Experience:  Working with digital cameras & questions for nearly 8 years.
Type Your Digital Cameras Question Here...
Russell H. is online now

Printer will not connect

Customer Question

Printer will not connect
Submitted: 2 years ago.
Category: Digital Cameras
Customer: replied 2 years ago.
cannon mg5650 printer apple lap top
Expert:  Viet - Camera Tech replied 2 years ago.
Hi,I'm sorry about the issue. Is there any error or message?Was it working previously? Or is this a new printer or new computer, etc.?What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, 10.9, 10.10, etc.?Have you tried to disconnect the power cord(s) from the internet / wireless modem/router device(s) for a few minutes, then reconnect and check?To confirm, the iPad is currently able to print to the printer right?Is the Apple Mac laptop connected to the exact same Wi-Fi/wireless network name as on the printer (and iPad)?If you go to System Preferences, then Print & Scan (or Print & Fax) and delete the Canon printer if it's there, then click on the + button at bottom left, then does it detect your wireless Canon printer? If yes, what happens when you add it and print?Please reply at the box below. Thank you.