How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 43402
Experience:  Camera Repairman
Type Your Digital Cameras Question Here...
Richard is online now

My Canon i 9100 printer by passes the point where it should

Customer Question

My Canon i 9100 printer by passes the point where it should stop for replacing the inks
Is this a major problem .or can it be rectified quite simply ?
It was bought from new and , up yo now has been a brilliant printer.
Many thanks.
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Its only the deposit you made, that's the cost here.
Are you saying the printer will not allow you to change the ink cartridges?
Is this the issue you have?
Customer: replied 2 years ago.
yes the ink cartridge holder by passes the stop zone and
Expert:  Richard replied 2 years ago.
Can you remove the power to the printer and wait 10 minutes (so unplug it from the power cable).
Then connect the power, turn on the printer and tell me if it now allows you to change the cartridges please.
Customer: replied 2 years ago.
please cancel
it`s working again now,
Expert:  Richard replied 2 years ago.
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you