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Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 44644
Experience:  Camera Repairman
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I have just been given an Olympus E500 and am trying to

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I have just been given an Olympus E500 and am trying to transfer images to my laptop which is running XP7 Professional. I've installed Olympus Master and the USB connection appears OK but Olympus Master cannot find the camera. I realise that the software dates back to 2005 but there must be some way of downloading.

Hi there and welcome

Can you connect it to a different USB port please on the computer and tell me if it is then detected?

Customer: replied 1 year ago.
Already tried that - same problem


When you connect it to the computer do you hear it connecting? Windows will make a sound for this.

Customer: replied 1 year ago.

ok, click start, computer, then in the new window that opens, click on computer there.

What is listed under devices and drives?

Richard and other Digital Cameras Specialists are ready to help you

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
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