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Ask Russell H. Your Own Question
Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 669
Experience:  Working with digital cameras & questions for nearly 8 years.
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My new canon EOS 760D wont download photos to DPP4 software.

Customer Question

My new canon EOS 760D wont download photos to DPP4 software. I've used a different interface cable from the seller Calumet and I have downloaded latest software to replace software on the "Solution" disk. All to no avail. Please advise.
Anthony John.
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you on a windows or mac computer and which version?

Customer: replied 1 year ago.
Windows 10.
Expert:  Richard replied 1 year ago.


Press the windows key + E

In the new window click on this pc

Tell me what is listed under devices and drives

Customer: replied 1 year ago.
No item match your search
Expert:  Richard replied 1 year ago.

Sorry I do not understand your response. What items are you referring to...

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.