How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 648
Experience:  Efficient Technician with more than 30 years of Experience.
Type Your Digital Cameras Question Here...
nathan_mills is online now

My Canon Pixma MX515 has a paper jam. I cannot see the paper

This answer was rated:

My Canon Pixma MX515 has a paper jam. I cannot see the paper to pull it out. Please can you help.

Hi Brian. Welcome to justanswer

Try these steps:

1. Turn the machine off, then unplug the power cord.
2. Open the document tray, then open the document cover.
3. Stand the machine with the right side facing down.

4. Push the open lever to open the transport unit.

Check the attached image for reference.

5. Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.

6. Close the transport unit.

7. Plug the machine back in and turn the machine back on.
8. Reload the paper.

If the jam is inside the machine then do let me know so that I can assist you further

Were you able to remove the jam,Brian?

Customer: replied 1 year ago.
Nathan, thank you, ***** ***** was a struggle to get hold of the sheet of A5 and wiggle it out. It took two of us. I reloaded A4 paper and quite quickly one of those got jammed but was easier to get out. I hope the machine isn't damaged. Brian

Have you tried printing?

Customer: replied 1 year ago.
it worked. Thanks.

That`s great.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks

nathan_mills and other Digital Cameras Specialists are ready to help you
Customer: replied 1 year ago.
Can I come back? - I have repeated jamming, so must be in machine???? Brian

Hi Brian, have you followed the above steps?

Customer: replied 1 year ago.
I have followed the steps.

I am providing you a document for all types of jams in your printer. Follow each steps given from the start.