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Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 43465
Experience:  Camera Repairman
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Paper jam on MG6851 printer - how do I access the output to

Customer Question

Paper jam on MG6851 printer - how do I access the output to clear jam as instructed
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.

Hi there and welcome

Please follow the steps on my link below which will take you through all the areas a paper jam can occur and how to clear it

Let me know please how you go

Customer: replied 1 year ago.
Not satisfactory - paper not in sight Have CX membership under free trial
Expert:  Richard replied 1 year ago.

ok sorry you feel that way about me,

If you see no paper then it is not going to be caused by paper but a sensor.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please