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michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 8454
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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We have a MG4250 printer which has come up with a code 5B02.

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We have a MG4250 printer which has come up with a code 5B02. Could you help please.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

The error code is a service error indicating ink absorber issues. usually this involves getting the absorber replaced and for the same the unit needs to be serviced

however, there is an intermediate reset step that you may try

Turn off printer by pressing the power button
press the Resume button and press Power button.
Keep holding down Power button and release Resume button
Press Resume button 2 times then release BOTH buttons
Green lights will flash and then stop blinking.
When green lights are solid, press the Resume button 4 times.
Press the Power button and the printer should turn off, if not, press the Power button once more.

once done turn on unit and check

Customer: replied 4 years ago.
My problem is not with digital camera's but a Canon Pixma MG4250 printer

the resume button is a red circle with inverted triangle in it

yes the steps i have given are for the printer

michelleclive and other Digital Cameras Specialists are ready to help you

i will call you in a moment

canon service centers

Cura Technical

34 Hornsby Square, Southfields Business Park

Basildon, SS15 6SD, GB

137,63 km

CRC (Tasktron Ltd)

Unit 3 Wintonlea Monument Way West Woking

Woking, GU21 5EN, GB

161,12 km