Digital Camera Repair Questions? Ask a Camera Expert.
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble with your camera. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you remove the battery please then hold the shutter button down for 60 seconds then release.Wait 5 minutes, put the battery back in and turn it on.Tell me please if it now operates correctlyThank you
It can be, give it a few minutes to reboot please
Can you charge the battery please and then try to turn it on please.
Can you replace the memory card please and tell me how it works then.
Thanks, I want you to replace it please, with another one and tell me how it then works.
I want you to replace it please, with another one and tell me how it then works.
You will need to get one please to rule out a faulty card, or test the card in another camera or device please.
A different card? did you put a different one in?
No, you need to use a different card please as I requested, or test the card in another camera or device please.
test the card in another camera or device please.
yes that is correct, when you have been able to do this, please let me know.
Try to copy data to it in windows, does it allow it?
Can you get to the menu on the camera?
Please do the following to reset it.
Once done, tell me how it now functions please.
You are welcome
To check though as it is not clear, but where you able to do the reset as per my instructions?
Please let me know.
Did you complete the reset in my last instructions? I have repeated them again below.